International WoMenX in Business for Ethical AI (IWIB4AI)
IWIB4AI Think-Tank
A Think-Tank shaping AI with Diverse Minds and Unified Vision
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Use Case: AI Ethical Issues Related Chatbots in Customer Service
Date and time is TBD
|Online
The deployment of a SupportGPT highlights several ethical issues inherent in using LLMs for customer support. Addressing these issues requires a balanced approach that considers the needs and rights of customers, employees, and the company.
Time & Location
Date and time is TBD
Online
About the event
Use Case: The Ethical Issues of Chatbots in Customer Service.
Scenario:
SupportGPT is launched, and initially, the feedback is positive. Customers appreciate the quick responses and the model's ability to handle a variety of issues. However, several ethical concerns begin to emerge.
Ethical Issues:
1. Bias and Fairness:
- Problem: Customers from minority groups start reporting that their issues are not being resolved as effectively as those of other customers. Upon investigation, it is found that SupportGPT's training data lacked sufficient representation of these groups, leading to biased responses.